NOW HANGING ON THE RACKS IN BEVERLY HILLS CELEBRITY BOUTIQUE- IN THE GOLDEN TRIANGLE!

SHIPPING/DELIVERY/ALL CUSTOMER INFORMATION

SHIPPING AND DELIVERY INFORMATION-

PLEASE NOTE-

  • Below is some information on estimated delivery times and fees, but please also allow for processing time, on top of the actual delivery time.ESTIMATED DELIVERY TIMES
  • FREE SHIPPING New Zealand Wide

    Australia

    FREE Standard Delivery on orders over $80NZD

    $7.95 for Standard Delivery on orders under $80NZD

  • Standard : 5-10 Working Days 
  • Asia Pacific (China, Malaysia, Singapore, Japan etc.)

    FREE Standard Tracked Delivery on orders over $200NZD

    $17.95 for Standard Delivery on orders under $200NZD

  • Standard - 5-14 days
  •  

    Contact us regarding express delivery as option

    North America, Canada

    FREE Standard Tracked Delivery on orders over $200NZD

    $17.95 for Standard Delivery on orders under $200NZD

    Standard : 5-14 Working Days

    Contact us regarding express delivery as option

    UK, Europe

    FREE Standard Tracked Delivery on orders over $200NZD

    $17.95 for Standard  Delivery on orders under $200NZD

    Standard : 5-14 Working Days

    Contact us regarding express delivery as an option

    UAE, Other

    FREE Standard Tracked Delivery on orders over $300NZD

    $25 for Standard Delivery on orders under $300NZD

    Enquire regarding express delivery as an option

    Standard Tracked: Up to 20 Working Days

     Delivery times are estimates, please also allow a processing time of 1-2 working days. We will try our best to ship your orders as soon as possible.
  • Lilika Designs processes all orders in NZD. While the content of your cart is currently displayed in your currency of choice, you will checkout using NZD at the most current exchange rate.
  • For more information please feel free to contact us at lilikadesigns@gmail.com

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Returns/ Exchanges Info

We offer a credit in the case that the item does not fit you, you are not satisfied with the product, or you have simply changed your mind, provided that: The item is unworn and in original condition with all the tags still attached The item is not a sale item The item is returned to us within 14 days from delivery date A receipt and proof of purchase is available The store credit will be issued in the form of a gift card which can be used to purchase a replacement, or on your next order.

RETURNS POLICY

RETURNS PROCESS 

All returns + store credits will take approximately 1-3 business days from date of delivery to us to be processed. 

RETURNS INFO

It is important to us that you are completely satisfied with your purchase, that is why we offer a credit in the case that the item does not fit you, you are not satisfied with the product, or you have simply changed your mind, provided that:

  • The item is unworn and in original condition with all the tags still attached
  • The item is not a clearance item
  • The item is not a bodysuit or swimwear (for hygiene reasons). 
  • The item is returned to us within 14 days from delivery date
  • A receipt and proof of purchase is available

The credit will be issued in the form of a gift card which can be used to purchase a replacement, or on your next order. 

PLEASE NOTE

  • Sale items are unable to be returned.
  • No returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will be returned back to the customer.
  • The store credit will be issued in the form of a gift card which can be used to purchase a replacement, or used on your next order.
  • Return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty.
  • We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased. 
  • Should our return policy not been honoured, the item will be sent back with charges payable by the customer. 

REFUNDS

We treat every order with utmost care and love to make sure they are in a great condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided:

  • You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to lilikadesigns@gmail.com
  • Your claim of the faults have been reviewed and approved by our staff 

Once your refund has been approved by our team and a notification sent to you, it may take up to 5-7 business days for the refund to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

For additional assistance, please contact our team at lilikadesigns@gmail.com



PRIVACY AND DISCLAIMER
Our checkout process is secured by PAYPAL. We do not record credit card details; all credits cards are processed by PAYPAL which uses the latest SSL technology to keep your information safe, one of the world’s most secure payment methods. 
Lilika Designs collects customer information so that we can process your orders as efficiently as possible. All your information is kept secure and we will not disclose or share this information to other parties under any circumstances. 
Joining the Lilika Designs mailing list is optional, although recommended. It will allow us to keep you up to date with the latest news and information. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and we shall delete you off the list.

COLOUR VARIATION
Please note that the color of our products represented on your monitor may differ slightly to the physical item. 
Every effort has been made to portray the colors of our products that appear on this website as accurately as possible. However, because the actual colors you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate. 

CUSTOMER SERVICE POLICY
Lilika Designs is committed to providing excellent customer service and quality products. We do our utmost to make sure that all products listed on our website are currently in stock and pricing is correct. In the event that an ordered item is not available or we are unable to complete your order, we will notify you within two business days to arrange a back order or a full refund.

 
PAYMENT OPTIONS:
Payment is secured by way of Paypal which accepts all major Credit/Debit cards.We offer a buy now pay later option with PARTPAY which allows you to buy straight away but pay it back insterest free in 6 installments.
Once funds have been received and cleared, we will courier your items to your nominated postal address.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standard

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

TERMS AND CONDITIONS

By purchasing, you agree to all policies, terms and conditions of sale as stated right throughout this page.