NOW HANGING ON THE RACKS IN BEVERLY HILLS CELEBRITY BOUTIQUE- IN THE GOLDEN TRIANGLE!

SHIPPING/DELIVERY/CUSTOMER INFORMATION

SHIPPING AND DELIVERY INFORMATION-

PLEASE NOTE-

  • Below is some information on estimated delivery times and fees, but please also allow for processing time, on top of the actual delivery time.ESTIMATED DELIVERY TIMES
  • FREE SHIPPING New Zealand Wide

    Australia

    FREE Standard Delivery on orders over $90NZD

    $7.95 for Standard Delivery on orders under $90NZD

  • Standard : 5-10 Working Days 
  • Asia Pacific (China, Malaysia, Singapore, Japan etc.)

    FREE Standard Tracked Delivery on orders over $200NZD

    $17.95 for Standard Delivery on orders under $200NZD

  • Standard - 5-14 days
  •  

    Contact us regarding express delivery as option

    North America, Canada

    FREE Standard Tracked Delivery on orders over $200NZD

    $17.95 for Standard Delivery on orders under $200NZD

    Standard : 5-14 Working Days

    Contact us regarding express delivery as option

    UK, Europe

    FREE Standard Tracked Delivery on orders over $200NZD

    $17.95 for Standard  Delivery on orders under $200NZD

    Standard : 5-14 Working Days

    Contact us regarding express delivery as an option

    UAE, Other

    FREE Standard Tracked Delivery on orders over $300NZD

    $25 for Standard Delivery on orders under $300NZD

    Enquire regarding express delivery as an option

    Standard Tracked: Up to 20 Working Days

     Delivery times are estimates, please also allow a processing time of 1-2 working days. We will try our best to ship your orders as soon as possible.
  • Lilika Designs processes all orders in NZD. While the content of your cart is currently displayed in your currency of choice, you will checkout using NZD at the most current exchange rate.
  • For more information please feel free to contact us at lilikadesigns@gmail.com

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Returns/ Exchanges Info

We offer a credit in the case that the item does not fit you, you are not satisfied with the product, or you have simply changed your mind, provided that: The item is unworn and in original condition with all the tags still attached The item is not a sale item The item is returned to us within 14 days from delivery date A receipt and proof of purchase is available The store credit will be issued in the form of a gift card which can be used to purchase a replacement, or on your next order.

RETURNS POLICY

RETURNS PROCESS 

All returns + store credits will take approximately 1-3 business days from date of delivery to us to be processed. 

RETURNS INFO

It is important to us that you are completely satisfied with your purchase, that is why we offer a credit in the case that the item does not fit you, you are not satisfied with the product, or you have simply changed your mind, provided that:

  • The item is unworn and in original condition with all the tags still attached
  • The item is not a clearance item
  • The item is not a bodysuit or swimwear (for hygiene reasons). 
  • The item is returned to us within 14 days from delivery date
  • A receipt and proof of purchase is available

The credit will be issued in the form of a gift card which can be used to purchase a replacement, or on your next order. 

PLEASE NOTE

  • Sale items are unable to be returned.
  • No returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will be returned back to the customer.
  • The store credit will be issued in the form of a gift card which can be used to purchase a replacement, or used on your next order.
  • Return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty.
  • We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased. 
  • Should our return policy not been honoured, the item will be sent back with charges payable by the customer. 

REFUNDS

We treat every order with utmost care and love to make sure they are in a great condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided:

  • You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to lilikadesigns@gmail.com
  • Your claim of the faults have been reviewed and approved by our staff 

Once your refund has been approved by our team and a notification sent to you, it may take up to 5-7 business days for the refund to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

For additional assistance, please contact our team at lilikadesigns@gmail.com



PRIVACY AND DISCLAIMER
Our checkout process is secured by PAYPAL. We do not record credit card details; all credits cards are processed by PAYPAL which uses the latest SSL technology to keep your information safe, one of the world’s most secure payment methods. 
Lilika Designs collects customer information so that we can process your orders as efficiently as possible. All your information is kept secure and we will not disclose or share this information to other parties under any circumstances. 
Joining the Lilika Designs mailing list is optional, although recommended. It will allow us to keep you up to date with the latest news and information. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and we shall delete you off the list.

COLOUR VARIATION
Please note that the color of our products represented on your monitor may differ slightly to the physical item. 
Every effort has been made to portray the colors of our products that appear on this website as accurately as possible. However, because the actual colors you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate. 

CUSTOMER SERVICE POLICY
Lilika Designs is committed to providing excellent customer service and quality products. We do our utmost to make sure that all products listed on our website are currently in stock and pricing is correct. In the event that an ordered item is not available or we are unable to complete your order, we will notify you within two business days to arrange a back order or a full refund.

 
PAYMENT OPTIONS:
Payment is secured by way of Paypal which accepts all major Credit/Debit cards.We offer a buy now pay later option with PARTPAY which allows you to buy straight away but pay it back insterest free in 6 installments.
Once funds have been received and cleared, we will courier your items to your nominated postal address.